10
GB
Troubleshooting
If the appliance does not work, before calling for Assistance (
see Assistance
), check for a solution from the following list.
Malfunctions:
The internal light does not
illuminate.
The refrigerator and the freezer do
not cool well.
The food inside the refrigerator is
beginning to freeze.
The motor runs continuously.
The appliance makes a lot of noise.
There is water at the bottom of the
refrigerator.
Icing water at rear of the Fridge
Excess moisture / IceExcess moisture / Ice
Excess moisture / IceExcess moisture / Ice
Excess moisture / Ice
at rear of theat rear of the
at rear of theat rear of the
at rear of the
FridgeFridge
FridgeFridge
Fridge
Warm Fridge
Possible causes / Solutions:
• The plug has not been inserted into the electrical socket, or not far
enough to make contact, or there is no power in the house.
• The doors do not close properly or the seals are damaged.
• The doors are opened too frequently.
• The TEMPERATURE ADJUSTMENT knob is not in the correct position
• The refrigerator or the freezer have been over-filled.
• The TEMPERATURE ADJUSTMENT knob is not in the correct
position.
• The food is in contact with the back inside wall of the refrigerator.
• The door is not closed properly or is continuously opened.
• The outside ambient temperature is very high.
• The thickness of the frost exceeds 2-3 mm (
see Maintenance
).
• The appliance has not been installed on a level surface (
see
Installation
)
.
• The appliance has been installed between cabinets that vibrate and
make noise.
• The internal refrigerant makes a slight noise even when the
compressor is off. This is not a defect, it is normal.
• The water discharge hole is blocked (
see Maintenance
).
• Make sure that the “Fast Freeze switch” (see pag 7 for details) is
NOT in the ‘ON’ position, this will cause 100% run. If switch is not in
ON position and severe icing persists, set temperature regulating
knob (see pag 5 for details) to lower position.
• Excess moisture / Ice will occur if the Larder door is opened for
prolonged periods. This will disappear once the door is closed and
the Larder allowed to defrost and drain the moisture away. This is
normal for cooling function of the Larder compartment, especially in
summer period.
• If room temperature is 16 C or lower, (for example the product is
located in a garage or out building), for the refrigerator to operate
correctly the “Fast Freeze switch” must be in the ‘ON’ position (see
pag 7 for details)
Don’t forget should our advice fail to resolve the problem with your appliance please call us on 08448 224 224
to arrange an engineer visit. Or visit
www.hotpointservice.co.uk
Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and
there is no product failure or the failure has been caused by damage, misuse or by incorrect installation,
charges will apply.
PLEASE PHONE US TO REGISTER YOUR APPLIANCE AND ACTIVATE YOUR 5 YEAR PARTS GUARANTEE ON 08448 24 24 24
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