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TROUBLESHOOTING
If you experience Possible Causes Solution
Temperature and Moisture
Temperature is too warm. The refrigerator has just been
installed.
Allow 24 hours following installation for the refrigerator to cool
completely.
The controls are not set
correctly for the surrounding
conditions.
Adjust the controls a setting colder. Check the temperature in 24
hours. See the “Using the Controls” section.
The door(s) are opened often
or not closed completely.
Allows warm air to enter
refrigerator.
Minimize door openings and keep doors fully closed.
A large load of food was
recently added.
Allow several hours for refrigerator to return to normal temperature.
Demo mode is on. Turn off the Demo mode. See the "Using the Control" section.
Holiday mode is on. Turn off the Holiday mode. See the "Using the Control" section.
Temperature is too cold in the
refrigerator/crisper.
The refrigerator air vent(s)
are blocked.
If the air vent located in the middle rear of refrigerator compartment
is blocked by items placed directly in front of it, refrigerator will get
too cold. Move items away from the air vent.
The controls are not set
correctly for the surrounding
conditions.
Adjust the controls a setting warmer. Check temperature in 24
hours. See the “Using the Controls” section.
Temperature is too cold in the
temperature controlled drawer.
The control is not set
correctly for the items stored
in drawer.
Adjust temperature setting. See the “Using the Controls” in the
“Refrigerator Use” section.
There is interior moisture build-
up.
NOTE: Some moisture build-up
is normal.
The room is humid. A humid environment contributes to moisture build-up.
The door(s) are opened often
or not closed completely.
Allows humid air to enter the
refrigerator.
Minimize door openings and close doors completely.
The door(s) are blocked
open.
Move food packages away from door.
A bin or shelf is in the way. Push bin or shelf back into the correct position.
Storing liquid in open
containers.
This adds humidity to the refrigerator interior. Keep all containers
tightly covered.
There is frost/ice build-up in the
freezer compartment.
The door is opened often or
left open.
Minimize door openings and close drawer completely after use.
The door has poor door seal. Ensure door seals are making full contact with the refrigerator
cabinet to allow for an adequate seal.
Temperature controls are not
set correctly.
See the “Using the Controls” section for recommended
temperature settings.
First try the solutions suggested here to possibly avoid a service call.
21-Apr-2018 01:11:42 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
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