Hotpoint EG21 & EG22 Manuel d'utilisateur télécharger pdf (Page 29)

Satisfaction Guaranteed or Your

Money Back

Hotpoint gives you a unique ‘Satisfaction

Guaranteed’ promise – valid for ninety days after

you have purchased your Hotpoint product. If there is a

technical problem with your Hotpoint appliance, just

call Hotpoint Service (see back page). If necessary we

will arrange for an engineer to call. If the technical

problem is not resolved under this Guarantee, Hotpoint

will replace your appliance or, if you prefer, give you

your money back. Your statutory rights are not affect-

ed, and the Guarantee is additional and subject to the

terms of Hotpoint’s Five Year Parts Guarantee.

Hotpoint’s Free Five Year Guarantee

From the moment your appliance is delivered

Hotpoint guarantees it for FIVE YEARS.

• In the Five Years all replacement parts are FREE

provided that they are fitted by our own

Service Engineer. During the first year our

Engineer’s time and labour is also free.

• Our guarantee covers loss of food in our

refrigeration and freezer products up to £250

during the first year, subject to verification by

one of our engineers.

• After the first year we will charge for our

Engineer’s time and labour. We do, however,

operate a range of Service Plans (see opposite)

which, for an annual payment, enables you to

cover any repair costs which may be necessary.

• All our service repairs are guaranteed for

twelve months in respect of our labour and any

parts fitted.

• The appliance must be used in the United

Kingdom, and must not be tampered with or

taken apart by anyone other than our own

Service Engineers.

• You may, however, buy parts which can be

safely fitted without specialist knowledge or

equipment. The correct fitting of such parts,

provided they are genuine Hotpoint spares, will

not affect your Guarantee. Parts are available

from our Hotpoint Spares Centres (see back

page).

• Our guarantee does not cover the cost of any

repair, or loss of food in refrigeration products,

due to power failure, accidents or misuse. Nor

does it cover the cost of any visits to advise

you on the use of your appliance. Please read

thoroughly the instruction book supplied with

this appliance.

• If at any time during the Guarantee period we

are unable to repair your appliance, we will

refund any repair costs paid to us in the

previous twelve months. We will also offer you

a new appliance at a reduced charge instead of

a repair.

• Our Guarantee is in addition to and does not

affect your legal rights.

• Should you need independent advice on your

consumer rights, help is available from your

Consumer Advice Centre, Law Centre, Trading

Standards Department and Citizens Advice

Bureau.

• All Hotpoint servicing is carried out by our own

Service Organisation located throughout the

United Kingdom and Eire. We will be happy to

deal with any problems which you may have.

Hotpoint Service Cover

Hotpoint’s Extended Warranties

Whether you have just one or a number of Hotpoint

appliances in your kitchen, Hotpoint has a range of

Service Plans to give you complete peace of mind. They

enable you to extend your one year labour guarantee so

that you can have repairs completed FREE during the

membership period.

Service Cover

We offer a number of payment methods;

cheque, credit card or you can spread the cost and pay

by direct debit (full details can be obtained on Free

phone 0800 716356). This covers you for all repairs

during the period of cover, which can be from 1 to 4

years. Service Cover also includes loss of food, up to the

value of £250, in refrigeration appliances.There is also

an option of Service Cover with Maintenance at an

additional cost. This includes an annual Electrical and

Safety check and replacement

of any parts as necessary.

Kitchen Cover

An annual payment covers you for all repairs for all your

Hotpoint appliances which are less than ten years old. It

also covers the cost of loss of food up to £250 in our

refrigeration and freezer products. There is also the

option of Kitchen Cover with Maintenance at an

additional cost. Any additional Hotpoint appliances

purchased after you have joined Hotpoint Kitchen Cover

will automatically be included during the annual period of

cover without further charge.

Appliance Registration

To ensure that you have the opportunity to benefit from

any of the above Service Schemes and other offers you

should complete and return immediately the Appliance

Registration Form/Questionnaire supplied with this

appliance. Full details and costs of our Service

Schemes, together with an application form, will be sent

to you at the end of the first year of the guarantee.

Annual Safety/Maintenance Checks

Hotpoint strongly recommends that all its

appliances are regularly checked for electrical and

mechanical safety, whether or not they are covered by a

Service Plan. Worn door gaskets or hoses may cause a

leak on an appliance, which could become dangerous if

neglected.

Proof of Purchase

For future reference please attach your purchase receipt

to this booklet and keep it in a safe place.

Spares and Accessories

Spares and accessories can be ordered from your local

Hotpoint Spares Centre (see back page), using the order

form enclosed.

NOTE: Our Engineers will use every effort to avoid

damage to floor coverings and adjacent units when

carrying out repairs/service work, but in locations where

the Engineer advises you that it will be impossible to

move appliances without risk of damage, he will only

proceed with your approval that no liability is accepted.

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Hotpoint EG21 & EG22 Manuel d'utilisateur Page 29

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